|Type||Order ID||Original Invoice No||Date||No. of pairs||Returned Value||Forward Shipping||Return Shipping||Commission||tax on commission||Seller Discount||Seller deduction value||TCS Recovery|
As a part of the registration process, You, the seller, state that you have completed the Seller Registration Form and provided other relevant details as required by ShoeKonnect. You represent that You, in your individual capacity and/or as an authorized representative of the entity registering as a seller on the Website, are competent to contract, are at least eighteen (18) years of age, are of sound mind and are not disqualified from entering into a lawful agreement under any law in India.
This Agreement governs the terms by which the Seller may sell his stock photographic uploaded on www.ShoeKonnect.com (the �Website�) or otherwise made available by ShoeKonnect.
By selecting �I Agree� at the checkbox form or otherwise signifying the Seller�s acceptance, Seller accepts this Agreement and agrees to be bound by its terms and conditions. If Seller does not accept or agree with these terms and conditions, he does not accept this Agreement.
This Seller Agreement (hereinafter referred to as the �Agreement�) is made
ShoeKonnect and the Seller may be collectively referred to as the �Parties� and individually as �Party�, as the context may require.
ShoeKonnect carries on the business, inter alia, of sales promotions, marketing, fulfilment services, and collection services.
Role of ShoeKonnect is limited to managing a Platform in which the products/Articles are displayed and the other incidental services are provided to enable the transactions between the Sellers and the Buyers. ShoeKonnect facilitates multiple services for the listed Sellers.
ShoeKonnect facilitates transactions between the Buyer registered on the Mobile Application and the Seller by providing Fulfilment Services which includes, inter alia, Logistics, Payment Security, Return Services and Quality Assurance.
The Seller is involved in the business of manufacturing and/or selling footwear and related products/articles.
In consideration of the mutual covenants herein, intending to be legally bound, it is hereby agreed by and between the parties these terms and conditions as stated in the Agreement.
ShoeKonnect reserves the right to change these terms and conditions with a prior notice to seller and Seller agrees to be bound by such changes. It is the responsibility of Users to check these terms and conditions regularly on the Platform for any changes.
If the Seller is entering into these terms and conditions on behalf of their employer or acting as an employee, the Seller warrants that the Seller is authorised to enter into legally binding contracts on behalf of their employer. The Seller further warrants that their employer agrees to be bound by these terms and conditions as stated in this Agreement.
�Advertisement� including display, classified, inserts, directories, banners, mini-sites, button Advertisements and any other announcement designed to publicly promote activities including Campaigns and Programmes on behalf of the buyer or the seller.
�Applicable Law� means all applicable laws including bylaws, rules, direction, regulations, circulars and notifications made thereunder and judgements of the Supreme Court of India or any other subordinate court in India as may be in force and effect in India during the subsistence of this Agreement.
�Buyer� means a person who is registered on the Mobile Application of ShoeKonnect for placing an order to the Seller on the Seller Board for their products or services.
�Content� means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer or any other electronic device that appears on or forms part of the Website.
�Seller� means a person, registered on the Seller Board of ShoeKonnect, who sells or agrees to sell products/articles by displaying the same on the Platform.
�Order� means a binding purchase order placed by a Buyer to the Seller through the Platform for supply of their products or rendering of services.
�Platform� means anonline market place or the medium through which the Buyers can place order/(s) of various products/articles listed by the Sellers to fulfil the same. It can be the Website, or the Mobile Application of ShoeKonnect and as per needs shall be referred to as �www.ShoeKonnect.com� and instances of the same.
�Product� means any good displayed or offered for sale by the Seller on the Platform.
�Seller Board� means a Uniform Resource Locator (�URL�) provided by ShoeKonnect to the Seller with a unique login ID and password, respectively to update the order status, price and inventory/ product catalogue on the same. It can be the Website or the Mobile Application of ShoeKonnect and as per needs shall be referred to as �seller.shoekonnect.com� and instances of the same.
�Services� collectively or individually as appropriate, any product or service provided by ShoeKonnect, including but not limited to any services listed on the Website, Advertising, Products, Logistics and Promotion.
�Stock Keeping Unit� is an identification, usually alphanumeric, of a particular product that allows it to be tracked for all inventory purposes.
�User� means any person who can access the services provided by ShoeKonnect, and includes the Buyers and the Sellers but not limited to the registered members.
ShoeKonnect reserves the right to select the products to be displayed on its Platform. ShoeKonnect also reserves the right to determine the Sellers who may sell on the Platform.
ShoeKonnect shall receive the orders for the products displayed/distributed on behalf of the Seller only in the capacity of the entity that provides an access to the Platform that further provides marketing and distribution channel to the Seller. The payments shall be collected by ShoeKonnect on behalf of the Seller, in the mode/(s) as conveyed to the Buyers, the same shall be collected by ShoeKonnect while acting as an agent of the Seller with the sole intent of facilitating the transactions of the Seller
The Seller shall be bound to abide by the duration of the Pre-defined lead time.
The Number of working days taken by the seller to complete the order and deliver from the time or day the seller receives the order will be predefined by the Seller for that specific Article/Product, before it gets updated on the Platform.
The Seller shall be bound to complete the order of the specific article/product in less than or at the Predefined Lead time of that specific article/product, unless any unavoidable situation arises.
ShoeKonnect shall provide the necessary backend infrastructure i.e. The Seller Board, for capturing the details of the Buyer, or the order placed on the products/articles listed by the Sellers. Orders placed by the Buyer will be forwarded by ShoeKonnect to the concerned Seller for packaging and Dispatch of product/articles ordered, through the Seller Board. ShoeKonnect shall inform the Seller regarding the modalities involved to access the orders of Buyers through the Platform and packaging guidelines shall be shared through email or any other electronic mode of communication..
The Seller shall upload content & images of their products to be displayed on the platform through the Seller Board. The Seller shall update all the product details through the Seller Board provided by ShoeKonnect.
On receipt of the order, the Seller shall make the products ready for dispatch along with corresponding invoices in favour of the Buyer within the predefined lead time. This time shall be pre-decided by the Seller and the same shall be updated on the �Seller Board�.
In case, the consignment/order has been cancelled by the Buyer before the dispatch of the same, the Seller shall be bound to accept the cancellation. On the other hand, the Seller can choose to cancel the order by placing a request to cancel the product via the Seller Board and state the reason for cancellation before the order is shipped. Cancellations will be confirmed by ShoeKonnect.
The Seller agrees to package and dispatch the product strictly as per the mandate and/or any guidelines given by ShoeKonnect from time to time. The Seller also undertakes that it shall not sell/ promote its products, services, offers, packages, etc. to the Buyer directly, indirectly and /or through email, SMS or any other electronic or physical mode while being registered and/or transacting under this Agreement.
The Seller agrees and acknowledges paying the commission to ShoeKonnect.
Commission includes marketing fees, payment collection fees and fulfilment fee as mentioned in standard format attached herewith in Annexure-1 for all the orders received through ShoeKonnect.
The Seller authorizes ShoeKonnect in the capacity of marketing agent to discover and display the price of their products/articles which includes the commission to be paid by the Buyer.
ShoeKonnect offers the Buyers to deal through two modes of payment � Cash on Delivery (COD) and the Online Payment to be made through all the accepted electronic means
Both the Parties agree that commissions charged by ShoeKonnect will be reviewed from time to time and is subject to change at any point of time.
The Seller agrees to supply goods along with Tax Invoices. The Invoices against the Buyer shall be generated by the Seller through the Seller Board.
The Seller agrees that ShoeKonnect, at its sole discretion, can hire or add new warehouse(s) which shall be used for stocking the goods- in- transit. Locations or change of its existing warehouse locations shall be based on its business requirements. ShoeKonnect shall be communicating, to the supplier, about the goods stored in such warehouse, respectively.
The Seller agrees that ShoeKonnect further reserves the right to run promotions offering several benefits/discounts to the Buyer on the Platform; the participation of which shall be on the Seller�s discretion.
The Seller agrees to accept the Return Policy in case of Quality Issues or Others, RTO (Return to Origin Policy) and Settlements Policy as mentioned in standard format attached herewith in Annexure-1 for all the orders received through ShoeKonnect.
The ownership and possession of the products shall be automatically transferred to the Buyer after the successful delivery of the product and its acceptance by the Buyer. The Seller shall be responsible to make the delivery after the acceptance of the order placed by the Buyer, at the destination provided by the Buyer, until which the ownership in the product shall vest with the Seller only. As a B2B market place, ShoeKonnect shall extend its services to the Sellers by giving mandates to its logistic partner it has tied up with for facilitating the smooth functioning of the bulk goods� transactions between the Seller and the Buyer and ensure that the mandate of keeping the goods insured lies with the respective Seller through back-to-back arrangements. Any damage in transit because of any inadequate/unsuitable packaging shall be to the account of the Seller. However, in case of any damage to the product in transit due to mishandling by the logistic partner, ShoeKonnect shall facilitate the recovery from the logistic partner, subsequently.
The Seller hereby agrees to accept and honour all the orders, irrespective of the mode of payment i.e. Cash on Delivery (COD) or Non- Cash on Delivery (Non-COD), if the products/articles of the seller are live on the platform and there is no prior written notice from the Seller�s end regarding �Out of Stock� or �Unavailability� of their products/articles.
The Seller shall be responsible for ensuring that the Seller Board is updated and reflects the real-time availability/non-availability of the Products listed on the Website. ShoeKonnect shall not be responsible for any claim made by the Buyer(s) for inaccurate Product availability details that are displayed on the Website due to any negligence / default on the part of the Seller to provide updated and accurate Product information. The Seller shall be required to retain an adequate inventory of the Products listed on the Website, for successful fulfilment of the orders placed.
The Seller also agrees to accept all the Sale Returns, be it Cash on Delivery (COD) or Non- Cash on Delivery (Non-COD), which are refused/not accepted by the Buyer at the time of delivery and as per guidelines and terms stated in Annexure-1. The Seller shall offer standard manufacturer�s or seller�s warranty associated with the products/Articles which shall also be made visible/live on the Platform. However, the Parties agree that repair, replacement or 100% (one hundred per cent) refund of money shall be made to the Buyer against the manufacturing defect or damage due to inappropriate packaging. The Seller shall further issue a suitable, duly stamped, manufacturer�s warranty card to the Buyer along with the product at the time of dispatch of the products, if applicable. The Parties also agree and acknowledge that the primary and sole responsibility for redressal of the Buyer�s complaint(s) shall rest solely with the Seller at all times.
The Seller is expressly forbidden to download, store, reproduce, transmit, display (including without limitation via an intranet or extranet site), copy, sell publish, distribute, provide access to Content for any purposes other than as set out herein or to sub-license, rent, lease, transfer or assign any rights in Content, to any other person, commercially exploit or use Content for any unlawful purpose.
With regard to the uploading, or posting of Seller Generated Content, and use of the Website more generally, the Seller may not use the Website for any of the following purposes:
Nothing under these terms and conditions shall limit or exclude the liability of ShoeKonnect or the Seller for death or personal injury resulting from negligence of ShoeKonnect or the Seller, respectively, as applicable; or limit or exclude liability of ShoeKonnect or the Seller for fraud or fraudulent misrepresentation; or limit or exclude any of liabilities ShoeKonnect or the Seller in any way, or engagement, or involvement that is not permitted under the applicable laws
ShoeKonnect shall not be liable to the Seller in respect of any loss arising out of events beyond its reasonable control. To the maximum extent permitted by law, ShoeKonnect accepts no liability for any of the following:
This Website makes available certain Content that has not been created by ShoeKonnect either via hyperlinks which may take Users to websites not controlled or maintained by ShoeKonnect, or as hosted via the Website, whether such Content is available free of charge, to Members only or for a fee, including profiles and other materials posted by other Users on the Website blogs and forums.
Third Party Content is not the responsibility of ShoeKonnect, and the Seller acknowledges and confirms that ShoeKonnect has no control over the opinions, information, legality of products, or accuracy of facts, or statements, or any information contained in such Third Party Content. Nothing contained within Third Party Content necessarily represents the point of view of ShoeKonnect.
ShoeKonnect cannot and does not confirm each User's identity, whether or not they are registered. ShoeKonnect allows its Users to give access to information about themselves to other Users but does not control the information provided by Users or verifies and/or guarantees the accuracy of such information as provide by the third party.
If the Seller has a dispute or issue with one or more of the other Users, the Seller agrees to unconditionally release ShoeKonnect and its officers, directors, agents, subsidiaries and employees from any and all claims, demands and damages (actual and consequential) of any kind and nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to or connected with such disputes.
�Intellectual Property� means and includes (i) all patents, trademarks, processes, domain names, works of authorship (including any audios, videos, audio-visuals, films and recordings), designs, utility models, copyrights whether registered or unregistered, which are owned by an entity or acquired or developed by an entity, but not limited to moral rights and any similar rights in any country, whether negotiable or not and also includes any applications for any of the foregoing and the right to apply for them in any part of the world; and (ii) all processes, inventions, ideas, programs, codes, software, algorithms, discoveries, correspondence, Trade Secrets, databases, know-how, creations or improvements upon, additions or any research effort relating to any of the above, whether registrable or not.
The Seller recognizes and confirms that ShoeKonnect has the exclusive right to supervise, allow and reject the contents of the Platform. ShoeKonnect shall not be liable for contents and images shared, uploaded or displayed on the Platform by the Seller regarding its products and all consequent liability will be borne by the Seller only.
The Seller hereby grants to ShoeKonnect the right to display/delist their product (as updated or to be updated by the Seller on the Seller Board or the Platform on behalf of the Seller at any/all times) and/or related logo and/or trademark and/or brand name, etc. owned by the Seller or its business associates for marketing/selling/advertising through the Platform.
The Seller shall follow all the laws in India governing or related to the intellectual property rights and shall not violate any intellectual property right of any other party in relation with the trade marks, designs, patents, copyright, etc. If there is any breach or violation of the intellectual property rights of any third party or any act performed or omission made in contravention to the intellectual property laws, the Seller shall be solely responsible for the same.
If the products being offered by the Seller is a third party owned brand, the Seller shall obtain a No Objection Certificate (NOC) from the relevant manufacturer/owner/brand for marketing, selling and distributing the products through the ShoeKonnect Platform. The format of the third party NOC shall be provided by ShoeKonnect.
The Seller represents and warrants that it is a legal entity engaged in a legitimate and lawful commercial enterprise & activity, having all regulatory approvals required to run the similar business and doing regular compliances with applicable provisions of laws.
The Seller hereby declares & confirms that it deals in original, legitimate and genuine quality products which are either self-manufactured and/or procured from the legitimate channel following all legal requirements.
The Website and Services are provided "as is" and on an "as available" basis. ShoeKonnect gives no warranty or guarantee that the online portal or Services shall be free of defects and/or faults. To the maximum extent permitted by the Indian law, ShoeKonnect provides no warranties, whether expressed or implied, of applicability for a particular purpose, accuracy of information, compatibility and satisfactory quality even though ShoeKonnect uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware. Hence, all Users shall take responsibility for their own security, that of their personal details and their computers. Furthermore, ShoeKonnect is under no obligation to update information on the Website. ShoeKonnect shall not be responsible or held liable in this regard.
ShoeKonnect also reserves the right to alter, amend, suspend or discontinue any part or the whole of the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
This Agreement and any dispute or claim arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India. If any dispute arises between the Parties hereto during the subsistence of this Agreement or thereafter, in connection with or arising out of this agreement, the dispute shall be referred to arbitration under the Indian Arbitration and Conciliation Act, 1996 by a panel of 3 (three) arbitrators. Each Party will appoint 1 (one) arbitrator and the 2 (two) arbitrators so appointed will appoint the third or the presiding arbitrator, as provided for under the 1996 Act. The seat of Arbitration shall be at at Agra (Uttar Pradesh), India. The proceedings of arbitration shall be in the English language. The arbitrator�s award shall be final and binding on the Parties.
All disputes or differences arising between the parties hereto shall be under the jurisdiction of District Court of Agra.
ShoeKonnect may terminate this Agreement, with an immediate effect, if the Seller is in breach of any of its obligations, representations or warranties, or any other material terms as contained in this Agreement and/or any of the ShoeKonnect Policies; or if a petition for relief under any bankruptcy or insolvency is filed by or against the Seller, or the Seller makes an assignment for the benefit of the creditors, or a receiver or an administrative receiver or administrator is appointed for all or a substantial part of their assets; or if the Seller displays or offers for sale, on the Platform, any product which is illegal or banned under the Indian laws.
This Agreement may be terminated by the Seller by giving 30 (thirty) days� prior notice in writing to ShoeKonnect.
The Seller shall, at all times and to the complete satisfaction of ShoeKonnect and without demur indemnify and hold ShoeKonnect harmless for any and all claims, demands, lawful action suits or proceedings, liabilities, losses, costs, expenses (including legal fee) or damages asserted against ShoeKonnect by the Buyer or any third party arising out of the Seller�s actions or omissions in connection with the sale of the Seller�s products and their performance during the period of this agreement and for the products sold, even after the termination of this Agreement.
The Seller hereby agrees and undertakes that after the acceptance of the terms and conditions of this Agreement and during the Term and thereafter, it shall indemnify and keep indemnified and otherwise save harmless, ShoeKonnect, its agents and employees, from and against all claims, demands made against and/ or loss caused and/ or damages suffered and/ or cost, charges/ expenses incurred or put to and/ or penalty levied and/ or any claim due to injury to or death of any person and/ or loss or damage caused or suffered to property owned or belonging to ShoeKonnect, its directors, agents and employees or third party as a result of any acts, deeds or thing done or omitted to be done by the Seller or as a result of failure on the part of the Seller to perform any of its obligations under this Agreement or on the Seller committing breach of any of the terms and conditions of this Agreement or on the failure of the Seller to perform any of its statutory duty and/ or obligations or failure or negligence on the part of Seller to comply with any statutory provisions or as a consequence of any notice, show cause notice, action, suit or proceedings, given, initiated, filed or commenced by any third party or Government Authority or as a result of any failure or negligence or default of the Seller or its contractor(s) and/ or sub-contractors and/ or invitees as the case may be, in connection with or arising out of this Agreement and/ or arising out of or in connection with the Seller�s use of the Site and/ or the provision of Services.
It is expressly understood by the Parties that this Clause shall survive the termination or expiry hereof.
It is hereby expressly agreed that ShoeKonnect shall not be liable to indemnify the Seller, its agents or employees, in respect of any claims, demands made against and/ or loss caused and/ or damages suffered and/ or cost, charges/ expenses incurred or put to and/ or penalty levied and/ or any claim due to any actions or omission of ShoeKonnect other than gross negligence and wilful default by ShoeKonnect, its employees, agents and sub-contractors in relation to the Services offered after the acceptance of the terms and conditions of this Agreement.
If by reason of labour dispute, strikes, inability to obtain labour or materials, fire or other action of the elements, accidents, power or telecommunications failure, customs delays, governmental restrictions or appropriation or other causes beyond the reasonable control of the Party, ShoeKonnect is unable to perform in whole or in part its obligations set forth in these terms, then ShoeKonnect shall be relieved of those obligations to the extent it is thereby unable to perform, and such inability to perform shall not make ShoeKonnect liable to any other party.
If any part, provision, representation or warranty of this Agreement which is prohibited or is held by a court of law or other tribunal of competent jurisdiction to be illegal, invalid, void, unenforceable or incapable of being enforced by any rule of Law, or on ground of public policy or morality, such provision shall be deemed modified in good faith to the minimum extent necessary to render the provision enforceable in a manner that most closely represents the original intent of the Parties. In such event, the remaining terms and conditions of this Agreement will remain in full force and effect and enforceable without invalidating the remaining provisions hereof.
This Agreement and the rights granted and obligations under it may not be assigned or transferred by the Seller, without the prior written consent of ShoeKonnect, to any Third Party whomsoever, during the term and continuation of this Agreement.
ShoeKonnect shall be entitled to transfer or assign any or all of its rights and obligations under this Agreement to a third party without a prior written notification to the Seller.
All notices, requests and demands, and other communications required or permitted under this Agreement shall be in writing and either delivered personally or sent to the official address of the Party through recognized courier service or e-mail. Party may change its address by delivering notice of such change of address to the other Party.
The Parties may execute this Agreement in multiple counterparts, each of which constitutes an original, and all of which, collectively, constitute only one Agreement. Delivery of an executed signature page by facsimile or electronic scan (e.g., pdf, .tif) is as effective as executing and delivering this Agreement in the presence of the other Party to this Agreement.
The Parties agree to conduct all their dealings in a very transparent and ethical manner and with the highest business standards. The Seller agrees to comply with laws and policies relating to Anti-Bribery and Anti-Corruption and adopt appropriate processes to prevent offering any illegal gratification in the form of bribes or gifts either in cash or in kind during all dealings with ShoeKonnect or any other third party under this Agreement
Any instances of such violations will be viewed in a serious manner and ShoeKonnect reserves the right to take all appropriate actions or remedies as may be required under the circumstances.
The Seller shall provide all possible assistance to ShoeKonnect to investigate any possible instances of unethical behaviour or business conduct violations by an employee or hired person of the Seller.
The Parties acknowledge that during the existence of this Agreement, the Seller shall have access to confidential information of ShoeKonnect and its affiliates. The Seller undertake to keep confidential all data and other confidential information supplied to the Seller by ShoeKonnect under this Agreement and furthermore, shall not sell to or otherwise make that information available to any third parties. This Agreement, and the terms and conditions thereof, shall be confidential.
Except as agreed to by the Seller, the data of Buyers shall be the exclusive property of ShoeKonnect, and the Seller shall not use the same for its own purpose or distribute it in any form or means except for the purpose of this Agreement and shall keep it confidential at all times.
Confidential information would include but not be limited to the Buyer�s details, market information, all work products and documents related thereto, the contents of the Website or any other information which is treated as confidential by ShoeKonnect, and any other information, whether oral or in writing, received or to be received by the Seller which is agreed to be treated under the same terms, whether expressly or by implication. The Seller also undertakes to fully indemnify ShoeKonnect against the breach of this clause.
The obligations under this Clause shall survive the termination of this Agreement.
The Seller agrees to pay ShoeKonnect a Commission/ShoeKonnect Fee and the GST (Charged on Commission/ShoeKonnect Fee) on each transaction of their specific SKU/article through ShoeKonnect platform, irrespective of the transaction value or any other parameter involved in the transaction.
The Commission/ShoeKonnect Fee charged above is on the account of three major services which ShoeKonnect as a B2B Market place is providing to the users being a facilitator of trade. And they are the following-:
Payment Collection Fee
Fulfilment Fee (Pre-and Post-sale services)
A general Example is given below:
(The following representation to calculate the Seller Pay-out is just an example. Actual commission/ ShoeKonnect Fee can be different from the example started below)
|(-) GST @5% on (Seller Price+ Commission+ Service Tax on Commission)||(-) 4.76|
|(-) Commission @5% on SK Price||(-) 5.00|
|(-) Tax on Commission (Service Tax) @18% on commission||(-) 0.9|
|Transfer Value (Seller Price + GST)
(Amount Credited to seller�s Account)
**Seller shall receive the Input Tax Credit for the Tax on Commission -GST (Goods & Services Tax) stated above and so the burden of the service shall not fall upon the seller
*The commission charged on the order of each product/article is subject to change will informed prior to the seller at regular time intervals through the Seller Board
ShoeKonnect shall make the payments to the Seller thrice a month i.e. on the 10th day of the Month, the 20th day of the month and the 30th day of the Month through NEFT/RTGS or account payee cheque after deducting ShoeKonnect Fee as per Annexure -1 of the Seller Agreement. The basis for which are stated below:
Note: The Seller agrees that the Pricing policy of ShoeKonnect shall be reviewed from time to time. Fee/Commission for any of the ShoeKonnect services or products or the Schedule is subject to change. ShoeKonnect shall update all the changes made in the prices in the publicly available sources of price information via the Platform to ensure that the Users have accurate information available to them when they order or make transactions.
Seller hereby agrees to accept all the Returns of the goods booked by the buyer, sold via on ShoeKonnect on COD (Cash on Delivery) or Non-COD (Non- Cash on Delivery) and hereby agrees to Refund 100% Money (As per the value of consignment booked for return). The Refund will be given to the buyer by the seller, as per guidelines and terms mentioned in the below table:
|Sr. No||Particulars||Shipping charges (Including the Reverse Pickup||Returned Goods||ShoeKonnect fee|
Genuine Return: Direct Shipment Returns due to following Reasons:
Wrong product/article (Different as compared to what has been ordered)
Wrong size/colour (Different as compared to what has been ordered)
|Borne by Seller||Delivered to Seller||Applicable|
|2.||Non-Genuine Returns: Due to any reasons other than mentioned in Point 1.||Borne by ShoeKonnect||Delivered to Seller||Not Applicabler|
In the Case of Reasons Mentioned in the Table below, Seller hereby agrees to not to take any Returns of the goods booked by the buyer, sold via ShoeKonnect on COD (Cash on Delivery) or Non-COD (Non- Cash on Delivery) and Refund 100% Money (As per the value of consignment booked for return). The Refund will be given to the buyer by the seller, as per guidelines and terms mentioned in the below table:
|Sr. No||Particulars||Shipping charges (Including the Reverse Pickup||Returned Goods||ShoeKonnect fee|
Settlement Policy: The Policy shall be applicable in case of following reasons:
Wrong product/article (Different as compared to what has been ordered)
Wrong size/colour (Different as compared to what has been ordered)
|Not Applicable||Not Applicable||Applicable|
Seller Hereby agrees to accept all the dispatched consignments which were not delivered to the buyer due to any reason, whatsoever. In this case, no deductions shall be made by ShoeKonnect whatsoever.
|Sr. No||Particulars||Shipping charges (Including the Reverse Pickup||Returned Goods||ShoeKonnect fee|
|1.||RTO (Return to Origin)||Borne by ShoeKonnect||Delivered to Seller||Not Applicable|
On the event of Delivery of your Orders, if the buyer raises a dispute for Missing Pairs i.e (upon un-boxing of your order it is found that number of pairs is less than the pairs dispatched) then an investigation will be conducted by ShoeKonnect. If upon the investigation it is found that the error is from the Seller's end, then sellers are liable to pay the amount proportionate to the value of pairs missing.
The Refund shall be given to the buyer by the seller, as per guidelines and terms mentioned in the following representation. The actual deduction can be different from the example stated below:
|Total Pairs to be Dispatched||24|
|Actual Pairs Delivered||16|
|No. of Missing Pair Reported||8|
|Value of Missing Pair (SK Price * Missing Pairs)||800|
|(+) Forward Shipping (Per Pair Shipping Charge * Missing Pairs)||80|
|(-) Seller Discount (Per pair Seller Discount * Missing Pairs)||40|
|Final Deduction (Value of Missing Pair + Forward Shipping - Seller Discount)||840|
In order to confirm any order, every seller will be given 24 hours of time to confirm the order from the time of receiving the order on the seller board. Confirmation time will be inclusive of lead time. During the 24 hours of confirmation time, the seller can either confirm or cancel the order. If the order is not confirmed within 24 hours then the order will be Auto Confirmed.The following questions and answers will help you to understand the policy better:
Q. What will happen if an order is received on a non-working day?
A. Whenever an order is received on a non working day, the auto confirmation clock will start from 11.59.59 pm and you will get next 24 hours to confirm or cancel the order. Post 24 hours, the order will be auto confirmed.
Q. What will happen if an order is received after the shop has been closed?
A. If you receive an order on 15th June at 11 pm then you will have time till 16th June 11 pm to take an action against the order. Post 11 pm on 16th June, the order will be automatically confirmed and will be moved to "In Process" state.
Note: The auto-confirmation time will be as per the policy applicable on the seller.
As per our Cancellation Policy: Cancellations can be performed before confirming or after confirming an order. If any cancellation is performed before confirming an order, the cancellation will be taken as Pre-Confirmation Cancellation, the seller is not liable to pay any cancellation charges.
If any cancellation (full or partial) is performed after confirming an order, the cancellation will be taken as Post-Confirmation Cancellation, the seller is liable to pay cancellation charges which is = Seller Price (excl GST) * Cancellation Penalty * Cancelled pairs.
The following parameters will be a
A general example of cancellation charges is given below:
(Cancellation charges will be calculated on the Seller Price which is exclusive of Commission and Product GST)
|Total ordered pairs||18|
|Pairs cancelled (before confirming the order)||6|
|Pairs cancelled (after confirming the order)||6|
|Cancellation Charges||(100 * 6) * 0.05|
|(Seller Price * Pairs cancelled after confirming the order) * Cancellation Rate|
Following questions may help you understand the policy better:
Q.1. - What can I do to avoid Cancellation Fee ?
Ans : When you receive any order check the items along with the quantity and make a decision whether you will be able to fulfill the order, you can cancel it before confirming the order and to avoid any cancellation fee as we do not levy any cancellation charges before the order is confirmed.
Q.2. - What happens if the Buyer Cancels the Order ?
Ans : If you have done any partial cancellation after confirming the Order and as a consequence Buyer cancels the whole order, then the cancellation fee shall be charged only for the item that was cancelled by you. However, if you have not done any cancellation after confirmation and Buyer cancels the order, no cancellation fee shall be levied.
Q.3. - What happens when the initiate pickup fails?
Ans : If Shoekonnect fails to fulfill any order due to logistics failure, then we shall not levy any cancellation charges on the order. In case of any doubt, please feel free to contact your Growth Manager.
We do understand that handling RTO shipments is a big problem and will cause loss to your business in terms of time and money. To address this issue, ShoeKonnect will give a compensation against every Order which the seller has dispatched but the order is returned to the seller as RTO.
ShoeKonnect will do it's best to deliver these Orders back to you within the span of 45 days from the date of Pickup. The compensation will be applicable only on those orders which are placed after the policy is made live. This compensation will be disbursed along with the rest of the payments i.e. 3 times a month. The compensation rules are as follows:
Note - The Compensation will be given on the basis of Seller Price of the goods (excluding GST) and not on the Invoice Value
A general example of RTO Compensation is given below:
(RTO compensation will be calculated on the Seller Price which is exclusive of Commission and Product GST)
|Total ordered pairs||18|
|(Less) Seller Discount||(-) 100|
|Net Product Value||1700|
|RTO Compensation Rate||5%|
|RTO Compensation Value||1700 * 0.05|
|Net Product Value * Compensation Rate|
|(Less) Cancellation Charges||if any|
|RTO Compensation Value||85|
Please make a note of the following points:
In case of any doubt, please feel free to contact your Growth Manager.
As per the Section 52 of CGST Act 2017 TCS: Tax Collection at Source (TCS) E-commerce aggregators are made responsible under the GST law for deducting and depositing tax at the rate of 1% from each of the transaction. Any dealers/traders selling goods/services online would get the payment after deduction of 1% tax.
TCS shall be charged on the Taxable Value i.e Seller Price (excl. GST) + Commission (excl. GST)
For Delivered Orders, Shoekonnect will deduct 1% TCS Amount from the Transfer Value. where, TCS = 1% of (Seller Price + Commission) exclusive of GST
For Return Orders, ShoeKonnect will adjust 1% TCS as recovery from Return Deduction Value.
*Seller Discounts will be deducted (if any) for calculating TCS.